![]() We apologize for any inconvenience this may have caused, and appreciate your patience as we work quickly to resolve the issue." Customers simply need to call the toll-free customer service hotline at 1-80 to receive a replacement disc for the game. We are providing the correct disc to customers who believe they have obtained a copy of Zoo Tycoon 2: Ultimate Collection with the formatting issue. "In light of a few instances of a disc formatting issue with Zoo Tycoon 2: Ultimate Collection (SKU# AXB-00033/UPC# 882224717298), Microsoft is immediately replacing the game. Not long after the compilation was released, there were instances of a disc formatting issue where the third disc was exactly like the second one.
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